Patient Rights

At Regional Health, we believe the patient and their providers share responsibility for care. A copy of your rights and responsibilities is available in the admissions packet, are posted in the outpatient areas throughout the facility, are are listed below.

Rights and Responsibilities

As a patient at Regional Health, you have rights and responsibilities. Knowing your rights and responsibilities can help you and the caregivers work better as a team. This will improve the care you receive as a patient. Below is an outline of your rights and responsibilities. If you are under 18 years of age, these rights and responsibilities will be carried out by your parents or guardians. 

Your Rights
As a patient, you can expect;

  • Provision of care in a safe setting and freedom from all forms of abuse or harassment.
  • Considerate and respectful care.
  • Consideration of spiritual and cultural practices.
  • Access to services and care that is medically indicated without regard to race, color, religion, sex, age, national
    origin, disability, or source of payment.
  • Information concerning advance directives and implementation of your directive to the extent it is known, and
    within state laws and facility policies.
  • Identification of all caregivers responsible for your care.
  • Provision of information so you can make informed decisions about your care.
  • Participation in the development and implementation of your plan of care.
  • Information regarding your health status.
  • Freedom from restraints that are not medically necessary.
  • Personal privacy subject to the facility’s ability to provide adequate medical and nursing care.
  • Confidential treatment of your medical records and other medical information, unless otherwise required by law,
    unless you consent to the release of this information, or unless the disclosure is required to provide continuity of
    care for you.
  • Measurement of pain with initiation of pain treatment if required.
  • Transfer to another facility for appropriate care when medically indicated and ordered by your physician.
  • Notification of a family member or your own physician at your request.
  • Information regarding continuing care after discharge.
  • To be informed when you are participating in experimental or investigational care or research.
  • Assistance in arranging for consultation with a medical specialist at your expense if requested.
  • Access to an interpreter or other communication device if needed.
  • Access to your medical record within a reasonable time frame.
  • To receive an itemized bill if requested.
  • To be informed of the procedure for making a complaint.

Your Responsibilities
As a patient, you should:

  • Provide, to the best of your ability, accurate and complete information about present and past illnesses and health
  • Tell caregivers if your condition changes.
  • Tell caregivers if you do not understand what you are to do to participate in your care.
  • Tell caregivers if your pain is not being controlled.
  • Inform caregivers of any refusal of treatment.
  • Follow the instructions of caregivers.
  • Follow facility rules and procedures.
  • Be considerate of other persons and caregivers.
  • Respect the property of others.
  • Assure the financial obligations for your health care are fulfilled as promptly as possible.

If you have any questions or concerns about these rights and responsibilities, please call Patient Relations at 605-755-4704. If a patient or family has concerns, complaints, or compliments about patient care, they are encouraged to visit with their care provider, a department director, a patient relations representative, or a hospital administrator.

Any Regional Health patient has the right to contact the South Dakota Department of Health with concerns, complaints, or compliments:
South Dakota Department of Health
Office of Health Care Licensure and Certification
615 East 4th Street Pierre, SD 57501
605-773-3356 for Hospital, Nursing Home, and Hospice
800-592-1861 for Home Health

Rapid City Regional Hospital and Rapid City Regional Hospital Home Health/Hospice patients additionally have the right to contact The Joint Commission with concerns, complaints, or compliments.
The Joint Commission Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
(800) 994-6610