Hospital and Surgery Center Patient Portal Frequently Asked Questions

How Do I Register for My Patient Portal?

At the time of your visit, you will be asked to provide basic information, such as your name, phone number, date of birth, and email address. The information you provide is confidential and is processed through our secure system at the time of entry. Once you have provided us with the necessary information, you will be able to set up your account on My Patient Portal. The information you provide will be the same information you will enter to establish a user name and password on the My Patient Portal website.

  1. Under Regional Health Hospitals and Surgery Centers Patient Portal at the top of this page, click the LOGIN button. This will take you to a separate portal website.
  2. Click on the "Sign Up" button.
  3. Answer a series of questions and create a username and password for your account.
  4. Use the code given to you during your visit to gain access to the patient health record for you or the patient you are authorized to view. You do not need this code after you create your user account.

What Do I Need to Access My Patient Portal?

My Patient Portal is a secure and encrypted website. This means that you and those you enroll are the only people who can access your health information in My Patient Portal. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system. Additionally, you set your own password and security answers. Regional Health and Same Day Surgery Center do not control and are not responsible for the information on your device or what you do with your information once you export from My Patient Portal.

Remember: do not share your password and keep it in a safe location to keep your data secure.

Can I Pay My Hospital or Surgery Bill on My Patient Portal? 

At this time, paying your bill via My Patient Portal is not available. If you would like to pay your bill online, please visit Pay Your Bill.

Will All of My Information Be Available on My Patient Portal? 

Most laboratory and radiology results will display. Please allow 24 hours for your results to appear in the portal. Some information, for example from the emergency department, and dabor and delivery department, may be limited until the information can be displayed in a way that is more easily read. Behavioral health visits will not be displayed. Patients discharged before April 1, 2013 will not have information available on My Patient Portal. Any records not found on My Patient Portal are available through the health information department at each hospital or surgery center.

Remember: My Patient Portal is available to patients who have visited Custer Regional Hospital, Lead-Deadwood Regional Hospital, Rapid City Regional Hospital, Spearfish Regional Hospital, Spearfish Regional Surgery Center, Sturgis Regional Hospital, and the Same Day Surgery Center, a partner of Regional Health. Patients who have visited another Regional Health healing environment (for example Regional Health clinics or Urgent Care clinics) will not have information from those visits available on My Patient Portal.

Can I Get a My Patient Portal Account for a Loved One? 

Yes. My Patient Portal gives parents or legal guardians of minor children (age 12 years and younger) access to portions of their child's medical records. My Patient Portal can also be used by legal guardians of dependent adults to access portions of the medical record of their loved ones. At the time of your child or dependent adult's next visit, ask our staff for assistance in setting up your loved one's My Patient Portal account.

Is There a Charge to Having My Patient Portal? 

There is no charge. My Patient Portal service is offered complimentary to Regional Health and Same Day Surgery Center patients.

Can I Refill My Prescriptions on My Patient Portal?

No. While the Patient Portal does list the current and past medications you have taken, you will still need to contact your physician's office to refill your prescriptions.