For questions about your bill, About Your Bill.
To review available options for paying your bill, Financing Options.
To learn about Monument Health’s Financial Assistance Programs, Financial Assistance.
Pay Online
For your convenience, we have created a place to quickly and securely pay your bills online. If you haven’t used the system before, these tips will help you through the process.
- Please have your statement available. You will need the account numbers on it.
- You may use a credit card or check to pay your bill.
- The site is protected with the latest encryption software.
- Pay as Guest is an easy way to pay a bill for which you may not be the guarantor. You will need the Reference Account number at the top of the billing statement.
Make a payment for a service that occurred prior to October 22, 2017 call 605-644-4140
Monday through Friday, 8 a.m. to 4:30 p.m.
Pay by Mail or Phone
Payment by mail is still acceptable. (Please do not mail cash). All payments should be mailed to the address on your statement or to:
Monument Health Patient Financial Services
PO Box 3450
Rapid City, SD 57709-3450
You may also make a check or credit card payment by phone. Please call 605-755-2455, Monday through Friday, 8 a.m. to 4:30 p.m.
Frequently Asked Questions
About Your Bill
What methods of payment can I use?
You can make an online payment by either credit card, debit card or check. We accept American Express, MasterCard, Visa and Discover.
How do I read my bill?
See a patient billing statement, explained. View a Billing Statement Example.
When are payments processed?
Payments are processed in real time, or on the same day as you make the payment. If you make an online payment on Saturday or Sunday, your transaction will be processed the following Monday.
How do I know this website is safe for credit card and check transactions?
The transaction portion of this web site is protected with encryption software from Thawte.
Can I still pay my bill by mail, either with a check or credit card?
Yes. Please see the instructions above.
Can I view my account balance online?
Yes. Online access to account information is available by logging into your MyChart account. If you have questions about your account balance or any other account-related topic, call the appropriate number listed on your statement, or call 605-755-2455 weekdays 8 a.m. to 4:30 p.m.
What if I have other questions about my account balance, charges on my bill, making payment arrangement or changes in my insurance or contact information?
The Monument Health Patient Financial Services Office is available to help. You may call the phone number listed on your statement, or call 605-755-2455 weekdays 8 a.m. to 4:30 p.m.
Refund or payment cancellation
All transactions processed on Monument Health Online Bill Payment are eligible for a refund if the patient would like to cancel the payment. To request payment cancellation, please call Monument Health Patient Financial Services at 605-755-2455. Please allow 7 to 10 business days for a refund of a payment processed through the Monument Health Online Bill Payment system.
If you have questions about your bill, please see About Your Bill. To learn more about Monument Health’s Financial Assistance Programs, visit Financial Assistance.
How do I get a detailed bill for the services I received?
The Monument Health Patient Financial Services Office is available to help. You may call the phone number listed on your statement, or call 605-755-2455 weekdays 8 a.m. to 4:30 p.m. You may also requested a detailed bill by sending a message to Customer Service via MyChart messaging.
Does Monument Health accept my insurance?
Monument Health accepts all major insurances. Please call your health insurance provider to confirm that Monument Health is an in-network provider. You may be responsible for any portion not covered by insurance.
Does Monument Health accept Medicaid?
Monument Health participates in the following state Medicaid programs:
- South Dakota
- Minnesota
- Montana
- Nebraska
- Wyoming
If your Medicaid provider is not listed, you would be responsible for any charges for services received.
For information about our Financial Assistance Programs call us at 605-755-2455 weekdays 8 a.m. to 4:30 p.m.
Why am I getting a bill now, when my visit was so long ago?
Monument Health will process and send a patient billing statement after payment is received from the insurance provider and it is confirmed that the balance is owed by the patient. The time it takes us depends on how long it takes to receive a response from your insurance. Delays in sending a patent billing statement can occur if a denial is received from the insurance provider, Monument Health will file an appeal and attempt to receive payment for the services provided.
What if I cannot pay my bill “in full”?
We have Extended payment Plans available, which allow you to make monthly payments. A representative from our office will work with you to establish an agreeable repayment plan.
For more information please call us at 605-755-2455 weekdays 8 a.m. to 4:30 p.m.
Contact Us
Patient Financial Services
605-755-2455
